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FAQs

Frequently Asked Online Bingo Questions Index

• Getting Started in Free Online Bingo
• Is it really free? What’s the catch?
• How do I register?
• What can I win?
• Can I have more than one account?
• Do I have to be from the UK to play?
• Do you have a site for non-UK players?
• What are your Terms and Conditions?
• How do I log-in?
• Do I have to spend ages downloading lots of software?
• What/Who is a ‘bingo buddy’?
• I didn't receive any FB£s when I signed up. What should I do?
• I haven't received my validation email.
• When I try to sign up it says that my email address is already being used.
• I have received my validation e-mail but when I opened it, it was blank.
• I don't understand what you mean by the word XXXXX.
• Bingo Glossary

• About Online Bingo
• What is online bingo?
• Am I really playing with other bingo players?
• Why should I play at FreeBingo.co.uk?
• Is it really free? What’s the catch?
• How often can I play

• 90 Ball Game Play / How to Play 90 Ball online bingo
• How to play 90 ball bingo
• Why 90 ball bingo?
• What bingo games do you offer?
• Can I buy single tickets?
• How many strips can I play each game?
• How much do strips of tickets cost?
• Do I have to daub (mark) my cards?
• What options do I have when I am playing?
• I can't see all my strips of tickets. How do I know which is my best strip?
• How do I call Bingo if I have won?
• What happens if there's a draw?
• What is a FB£?
• Are FB£s real money?
• Can I cash out my FB£s?
• How can I win FB£?
• My balance has dropped to FB£1000. Yesterday I had much more.
• What happens if I run out of FB£?
• How do I refer a friend and receive free FB£?
• What can I win?
• How do I claim my prize?
• 75 Ball Game Play / How to Play 75 Ball online bingo
  • How to play 75 ball bingo
  • Why 75 ball bingo?
  • Can I buy single cards?
  • How many sets of cards can I play each game?
  • How much do sets of cards cost?
  • Do I have to daub (mark) my cards?
  • What options do I have when I am playing?
  • I can't see all my cards, how do I know which are my best cards?
  • How do I call bingo if I have won?
  • What happens if there is a draw?
  • Some of my numbers have been called, but they have not been daubed (marked). Why is this?
• Progressive Jackpots and Tournaments
• Online Bingo Chat
• Do you play Chat Games?
• When do you play Chat Games?
• How do I ‘chat’ whilst playing bingo?
• WTG!, WD, IMHO, LMAO… Help, I’ve no idea what people are talking about.
• Chat Dictionary
• Can I chat privately with one other player?
• Can I ignore another player's chat?
• I won a chat game but the Chat Host ignored my claim and gave the prize to someone else.
• No one can see what I type in chat
• I have been muted in the chat room by a Chat Host.

• Room Etiquette
• Other Room Etiquette
• Bingo Forum
  • Do I have to register?
  • How can I use smilies?
  • What are Moderators?
  • Are cookies used?
  • What are active topics?
  • Can I edit my own posts?
  • Can I attach files?
  • Can I search?
  • Can I edit my profile?
  • Can I attach my own signature to my posts?
  • Are there any censor features?
  • What do I do if I forget my Password?
  • What does it mean if a forum has Moderation enabled?
• Security
• Will my personal details be safe?
• Will FreeBingo.co.uk pass my details on to any third parties?
• I have forgotten my alias or password
• How can I change my password?
• How can I change my username?

• Technical
• The game screen is too big to fit on my screen.
• How do I change my screen resolution?
• I get a "RUNTIME ERROR" or a "CAST MEMBER NOT FOUND" or an "OBJECT EXPECTED" message.
• I get an "UNKNOWN PUBLISHER ERROR" when trying to run the game.
• I get an error saying I need an "Xtra (Vector Shape)" or "(Flash Movie)".
• The game screen is blank except for a little box in top left hand corner which says "RICH MEDIA BLOCKED" when I put my cursor over it.
• I can not see some of the graphics / The claim bingo button is missing.
• Do I have to spend ages downloading lots of software?
• Does FreeBingo.co.uk run on a Mac and a PC?
• Do I need a powerful computer to play FreeBingo.co.uk?
• What browser should I use?
• I cannot log in.
• I cannot load the game. What am I doing wrong?
• I have the shockwave player but still cannot load the game.
• I have a Macintosh computer and cannot load the game.
• I keep getting disconnected from the game.
• I cannot connect to the game.
• What Firewall settings should I use?
• What browser settings should I use?
• What is latency?
• How do I reduce delays in my Internet connection (latency)?

• AOL Users
• We suggest you try using a different Browser.
• Step 1: Turn Off the "Use Compressed Graphics" Setting
• Step 2:Clear Your Browser Cache
• Adjust settings for AOL Parental Controls feature
• I have followed all the steps and am still having problems.
• I am using a different browser and am still having problems.

• Shockwave and Active X
• I keep getting a message saying I must download ActiveX.
• When i go to play a game it says "Installing adobe shockwave player" or "Installing compatibility components" yet its not doing anything.
• I keep getting a message saying "Click to run activex control on this webpage".
• Where can I get the Shockwave Player?
• Step-by-step how to install Shockwave.
• I get an "UNKNOWN PUBLISHER ERROR" when trying to run the game.
• How do I install the Shockwave player in the Opera browser?
• I have the shockwave player but still cannot load the game.
• I have a Macintosh computer and cannot load the game.
• I have a Linux computer and cannot play the game.
• How do I check which version of the Shockwave Player I've got?
• How do I uninstall Shockwave?
• I need more information on Shockwave.

• Javascript
• Once logged in I cannot enter or play the games. I cannot open any bingo rooms.
• How do I turn my Javascript on in Internet Explorer 8?

• RSS
• What is RSS?
• How do I subscribe to Free Bingo RSS news?
• What if I don't have an RSS capable browser?
• RSS Reader Applications
• Where are the RSS files located?
• How to use RSS in Internet Explorer 7
• How to view an RSS feed in Internet Explorer 7

• Support
• My balance has dropped to FB£4000. Yesterday I had much more.
• My Transactions log says my FB£s have not been entered into the prize draw.
• I have forgotten my alias or password
• How do I subscribe to or unsubscribe from the newsletters?
• How do I take a picture of my screen?
• Technical Difficulties
• I cannot find the answer to my problem in the FAQs section
• How do I submit a support ticket?