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FAQs

Support Ticket

We have a comprehensive list of Frequently Asked Questions (FAQs) here that cover most issues. They list solutions to the majority of problems our users have encountered. Please read the FAQ's before submitting a support ticket.

If you cannot find the solution in the FAQ's use the form below to submit a support request. To help us solve your problem please complete this form providing as much detail as you can. For example, dates and times, where the problem occurs, which room you were playing in. etc. It is very important that you provide as much specific detail as you can. It is very difficult to suggest a solution to vague queries such as "Game doesn't work" or "Can't get in".